Return Policy
Return Policy
Your satisfaction is important to us. If you are not completely happy with your CURENZA products for any reason, we offer a 30 Day Money Back Guarantee for any curenza.com purchase within 30 days of purchase date. If you have passed the 30 Day Money Back Guarantee period, we unfortunately cannot offer you a refund or exchange. If you purchased a collection set, all products within the set must be returned – partial refunds will not be issued. If you received free gifts with your purchase, you are more than welcome to keep them. All gift card purchases are final. Gift cards cannot be returned or exchanged. We are not responsible for lost or stolen gift cards. All returns must be pre-approved by Customer Service.
To ensure proper return processing, please follow these simple steps:
- Contact CURENZA at customercare@curenza.com with your return request and provide them with your original order information. A Customer Care representative will issue an approval and Return Merchandise Authorization Number. RMAs are valid for only 30 days. Only those items approved on the RMA will receive a credit. Any item not listed on the RMA will not be credited or returned.
- Place the item(s) in a box and pack carefully to ensure they are not damaged in shipping. Include the original packing slip and indicate the RMA# on the outside of the box to expedite processing.
CURENZA Professional LLC
Attention: Customer Care - Returns
7462 Addison Road
Rancho Cucamonga, CA 91730
Please allow up to 5 days of receipt for your return to be processed. A credit will be issued to your credit card or original method of payment.
We apologize that original and return shipping and handling fees are not refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.